Manage Bankruptcy Detailed Process Model Description

4.3.2.8 Manage Bankruptcy : Manage Bankruptcy Detailed Process Model Description

Manage Bankruptcy Detailed Process Model Description

This section provides a detailed description of the “Manage Bankruptcy” business process, including:

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1.0 Evaluate Filing Information

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1.1 Search for Customer

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1.2.Evaluate Account

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1.2.1.1 Add Person 3.3.1.1 Establish Person and/or Account

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1.2.1.2 Request Add Bankruptcy Information

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1.2.1.3 Store Bankruptcy Information

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1.3 Add Person and Establish Relationship 3.3.1.1 Establish Person and/or Account

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1.4 Request Update Account with Filing Information

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1.5 Request Affect Credit Rating and/or Cash Only Score

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1.6 Request Add Alert to Existing Account

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1.7 Update Account

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1.8 Cancel Write Off Process 4.3.2.6 Write Off Uncollectible Receivables

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1.9 Write Off Immediately 4.3.2.6 Write Off Uncollectible Receivables

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2.0 Transfer WO Balances to Bankrupt WO SA

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2.1 Stop Service 3.3.2.3 Stop Premise Based Service and 3.3.2.4 Stop Non-Premise Based Service

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2.2 Create New Account for Existing Person 3.3.1.1 Establish Person and/or Account

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2.3 3.3.2.1 Start Premise Based Service and 3.3.2.2 Start Non Premise Based Service

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2.4 Bill New Account 4.2.2 Manage Bill

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2.5 Review Financial Activity for Original Account

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2.6 Request Transfer Payments 4.3.1.1 Manage Payments

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2.7 Transfer Adjustments and Update Balances

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2.8 Transfer Adjustments to New Account and Update Balances

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2.9 Request Cancel Bill Segments and Create Closing Bill 4.2.2 Manage Bill

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3.0 Request Add Bankruptcy WO SA 3.3.2.2 Start Non-Premise Based Service

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3.1 Request Transfer Balance Stopped SAs to Bankruptcy WO SA and Update Balances

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3.2 Update Original SAs and Bankrupt WO SA Balances

1.0 Evaluate Filing Information

Reference: Manage Bankruptcy Process Model - Page 1 for the business process diagram associated with this activity.

Actor/Role: CSR

Description: The CSR or Authorized User reviews the Bankruptcy filing information. The Bankruptcy Date is used to separate pre-petition and post petition debt. Attorney information, Accounts included in the Bankruptcy, other Related Persons, and Court information are noted. The organization may contact other government agencies regarding the Bankruptcy filing.